Frequently Asked Questions

We are a medical equipment manufacturer integrating production, R&D, quality control, and export sales. We support OEM/ODM projects and long-term distributor partnerships.

We manufacture operating tables, surgical lights, hospital beds, medical pendant systems, medical carts, and related accessories for operating room and clinical care applications.

Our factory is located at No. 6, Ji'an Road, Xinyan Town Industrial Park, Yanzhou District, Jining City, Shandong Province, China.

Yes. We support customization based on your clinical workflow and project requirements (dimensions, functions, accessories, voltage/plug type, and packaging). Please send your target specifications for feasibility confirmation and quotation.

Yes. We offer OEM/ODM services, including logo/label customization, manuals, packaging artwork, and documentation aligned to the target market.

Many models have no strict MOQ. We accept sample orders for evaluation. MOQ may vary for private label packaging or special configurations—please confirm with our sales team.

For standard items, we can often arrange faster shipment. For customized orders, typical production lead time is around 15 working days after order confirmation and payment, subject to quantity and materials availability.

We support sea, air, and express shipments. We can quote under common Incoterms such as EXW, FOB, CIF, and DDP depending on destination and requirements. Final terms will be confirmed in the quotation.

Yes. We provide installation/user manuals and remote technical support. For complex installations, we can arrange step-by-step guidance via video or online support according to your time zone.

Warranty terms vary by product category and configuration. We provide after-sales support, spare parts supply, and troubleshooting assistance. Please contact us with the specific model for warranty period and scope.

Yes. We can share real production photos, packaging photos, and shipment documentation examples upon request.

Depending on product and target market requirements, we can provide ISO 13485 documentation, CE-related files (where applicable), test reports, user manuals, labeling information, and other dossiers needed for distributor registration and procurement review.

Please share the product category/model, required configuration or functions, quantity, destination port/city, and target market compliance needs. We will respond with a structured quotation and estimated lead time.